Return & Refund Policy

At Gudha Gems, we want you to shop with confidence. We carefully inspect every product before it is shipped to ensure it reaches you in good condition. If you experience any issue with your order, we’re here to help.

Returns

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order. Our team will review your request and guide you through the next steps.

To help us process your request quickly, we may ask you to share your order details along with clear photos or videos of the product and its packaging.

Refunds

Once your request has been reviewed and approved, your refund will be processed using the original payment method whenever possible. The time required for the refund to reflect in your account may vary depending on your payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Products that have been used, damaged, or altered after delivery.
• Customized or personalized products.
• Items returned without their original packaging or accessories, where applicable.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Need Assistance?

If you have any questions regarding your order, our customer support team will be happy to assist you. Please reach out through the contact details provided on our website, and we’ll do our best to resolve your concern promptly.

Gudha Gems reserves the right to review each return or refund request individually and make a decision based on the circumstances of the order.